Incident Management System: A Simple Framework to Get Started
Incident management is a process and not a single, one-off project. That means there needs to be a system in place to ensure incidents are captured, analysed and reported. Without a proper framework in place, incidents could prove to be very costly because a system is not in a position to appropriately deal with anything that happens.
This article looks at a simple framework that can be used to get an incident management system in place to help combat any incidents that occur. Discussed below is a simple 3-step framework that any organisation can use to get started.
- Preparation is a key factor
The chances of an incident occurring are unpredictable. Therefore preparing for any possible occurrence is a critical factor in any incident management system. You need to get several things to be ready for any incident. These include the right tools and processes to automate reaction and action sequences after an incident occurs. Beakon’s incident management software comes with an array of features that will set your organisation up for a robust incident response. Features include automated notifications, scheduled reporting, and in-software communications to allow for collaboration.
- Detect and analyse recovered data
Before you can stop an incident from causing damage to your employees, contractors and even your finances, you need first to detect it. The step above describes how to prepare for anything that happens; this step helps discover trends that could cause anything to happen. With features such as root cause analysis, tracking, and investigation, you can quickly identify incidents based on several indicators. Once an incident is detected, Beakon’s incident software analyses the data and provides a comprehensive report.
- Map out a plan to deal with an incident
Finally, once you have compiled enough information and actionable data to understand the full scope of the incident and the risks it poses to your organisation’s health and safety program, you can now map out an action plan to deal with the incident. Usually, the best way to deal with incidents in today’s technology-driven businesses is to automate processes. Beakon’s incident management software comes with an action allocation feature that enables automated action to prevent further damage kick into operation. You can easily capture evidence that might be useful in a possible legal or regulatory case in the future. Once the threat has been resolved, data can easily be saved and integrated into the incident management system. This helps with combating future incidents by providing relevant data to help with making a data-driven decision.
Admittedly, this 3-step framework works best with software. For organisations to remain competitive, leveraging technology in their business processes is a no-brainer. Beakon’s incident management software helps companies to stay on top of their health and safety programs. You can take advantage of a free trial to see how deploying all-in-one health, and safety software can help your company remain compliant, increase employee relations and loyalty and save you money in the long-term.