Top Reasons Why You Need To Link Incident and Risk Management Together

It does not make a difference what industry your organisation operates. There are a few advantages of connecting an incident database to a risk register. In this post, we feature the benefit of combining the two incidents and risks and the experiences that such an association can bring.

Incident Management and Risk Management

Successful companies utilise incident management software to catch and report incidents and unfriendly occasions. Incidents include near misses, and also, mishaps that brought about fatalities, wounds, ailments or property harm. A few companies additionally empower their workers to report incidents remotely and in the field through a mobile application.

Another reasonable step many successful companies leverage is the use of risk management software to enhance the way toward recognising, surveying, relieving and observing all risks all through the venture. Risk programming is more powerful than spreadsheets to keep up and refresh a risk register that incorporates all risks and controls.

Advantages of Connecting Both Risk and Incident Management Together

While there are individual benefits related to combining both incident and risk management software, yet there are significantly more prominent advantages when both of them are connected. More specifically, four kinds of significant insights can be accessed through this connection. These are:

1) Incidents help to recognise already obscure risks. Each time an incident happens, you should check whether a comparing risk was already distinguished. If not, at that point the new risk ought to be investigated and assessed. If there are numerous comparative incidents, it might demonstrate a pattern is indicating a noteworthy risk.

2) Incidents (in)validate the probability of risk. As a significant aspect of a risk assessment, you have decided the likelihood of an unfriendly occasion. Since an incident is a risk that has emerged, the number of incidents can enable you to check if the possibility you have built up is as yet substantial, or if it should be refreshed.

3) Incidents (in)validate the seriousness of risk. As a feature of a risk assessment, you have additionally decided the severity of the effects of an antagonistic situation. The results of an incident compared to a particular risk can enable you to confirm if the seriousness level you have built up is even substantial, or if it should be refreshed on the off chance that it was overestimated or disparaged.

4) Incidents help to assess the adequacy of controls. By a wide margin, the most critical advantage of connecting incidents and risks is the way it can determine the viability of controls. On the off chance that there are numerous antagonistic occasions of a similar sort related to a particular risk, it might show that the control isn’t compelling. The invert is likewise valid. For instance, if 3-5 unfavourable occasions were ordinary every year for a particular risk, yet “just” one happened, it might show that the control is more viable than initially thought.

The four things above ought not to occur in separation. For instance, numbers #2, #3 and #4 will cooperate. The adequacy of control will be assessed by considering any progressions to the probability and seriousness of the effects of an unfriendly occasion. Changes to the remaining risk may likewise evaluate the adequacy of the control.

Conclusion

One major takeaway from this article is the need to create a way for both incidents and risks to be fully integrated into one robust EHS Management software that works seamlessly together. This guarantees a consistent trade of information between various applications and capacities, including information on incidents, risks, and controls.

Luckily, Beakon’s all-in-one software has this capability. You can take advantage of a free trial today. Try our software free, and we are sure the ease of use and fantastic interface will make keep using it for your safety management needs.

 

Incident Management System: A Simple Framework to Get Started

Incident management is a process and not a single, one-off project. That means there needs to be a system in place to ensure incidents are captured, analysed and reported. Without a proper framework in place, incidents could prove to be very costly because a system is not in a position to appropriately deal with anything that happens.

This article looks at a simple framework that can be used to get an incident management system in place to help combat any incidents that occur. Discussed below is a simple 3-step framework that any organisation can use to get started.

  1. Preparation is a key factor

The chances of an incident occurring are unpredictable. Therefore preparing for any possible occurrence is a critical factor in any incident management system. You need to get several things to be ready for any incident. These include the right tools and processes to automate reaction and action sequences after an incident occurs. Beakon’s incident management software comes with an array of features that will set your organisation up for a robust incident response. Features include automated notifications, scheduled reporting, and in-software communications to allow for collaboration.

  1. Detect and analyse recovered data

Before you can stop an incident from causing damage to your employees, contractors and even your finances, you need first to detect it. The step above describes how to prepare for anything that happens; this step helps discover trends that could cause anything to happen. With features such as root cause analysis, tracking, and investigation, you can quickly identify incidents based on several indicators. Once an incident is detected, Beakon’s incident software analyses the data and provides a comprehensive report.

  1. Map out a plan to deal with an incident

Finally, once you have compiled enough information and actionable data to understand the full scope of the incident and the risks it poses to your organisation’s health and safety program, you can now map out an action plan to deal with the incident. Usually, the best way to deal with incidents in today’s technology-driven businesses is to automate processes. Beakon’s incident management software comes with an action allocation feature that enables automated action to prevent further damage kick into operation. You can easily capture evidence that might be useful in a possible legal or regulatory case in the future. Once the threat has been resolved, data can easily be saved and integrated into the incident management system. This helps with combating future incidents by providing relevant data to help with making a data-driven decision.

Conclusion

Admittedly, this 3-step framework works best with software. For organisations to remain competitive, leveraging technology in their business processes is a no-brainer. Beakon’s incident management software helps companies to stay on top of their health and safety programs. You can take advantage of a free trial to see how deploying all-in-one health, and safety software can help your company remain compliant, increase employee relations and loyalty and save you money in the long-term.

 

 

 

3 Things You Need to Know About Incident Management Software

Everything in life has a domino effect in some way or the other. Of course, some might be considered more influential than others might. However, every incident has far-reaching consequences. The same holds true for today’s businesses.

It does not matter whether you are managing safety, security or even compliance. Any incident, no matter how insignificant it seems, could either be a cause for celebration or alarm. For example, a little change in how the production assembly operates could dramatically increase organisational efficiency, which in turn improves turnover.

Conversely, a little incident could open a company up to several risks that even an effective risk management strategy cannot foresee. Regardless of whether you currently have things under control or you are looking for a way to improve your company’s incident reporting and management system, this article will show you a few ideas using incident management software can help.

  1. Good incident management software should be easily customisable

No two incidents are the same. Therefore incident management should never be handled on one-size fits all basis. When you decide to use software to manage your company’s incident reporting, you need to look for one that allows for easy and flexible configuration. Workflow processes, notifications, and permission to access documents should be easily customised to match your organisation’s in-house policies.

  1. Good incident management software ensures department-wide benefits

Every department can benefit from an incident management software. Usually, safety, security, and compliance are the obvious choices when it comes to those who benefit the most from deploying incident management software. However, other departments such as HR, IT, accounting, marketing and legal also benefit from a robust incident management system. Increased productivity, improved ROI, and a more robust organisational intelligence are all examples of the benefits these departments can expect.

  1. Incident management software makes data-driven decision making possible

Making informed decisions is at the core of any successful company. With big data flowing everywhere, it is essential, now more than ever, to get access to the right kind of information to help your company make data-driven decisions. Using software to manage your organisation’s incident reporting ensures proactive measures are taken to reduce the reoccurrence of an accident.

Conclusion

Finally, good incident management software allows you to do more than just report incidents and run necessary analysis reports. While this is what many incident management software on the market does, ours does so much more without the need for expensive software integrations.

Beakon’s incident management software saves time and money by offering a full suite of other functions that will make running your organisation’s health and safety programs a breeze. Project management, contractor management, and risk assessment are examples of additional features our incident management software provides.

The best part is that you do not need to pay extra to use any of these features. You can even take advantage of a free trial today to test run the product and see all the benefits yourself.

 

 

5 Benefits of Implementing a Visitor Management System in Your Organisation

For many businesses, paper-based visitor management systems such as guest books and nametags are the only visitor management system they ever operate. The problem with these outdated, manual systems is that they are challenging to keep track of and very time-consuming to document.

Most importantly, these outdated systems lack the type of protection your organisation requires when it comes to managing unwanted visitors.  However, a modern visitor management system, like Beakons visitor management software, can quickly fix these problems.

Listed below are 5 top benefits of using a visitor management system for your organisation.

  1. A visitor management system improves building security and employee safety

Two critical factors that remain a top priority for many organisations are the security and safety. That is the security of your facilities and the safety of your employees.

Using a software-based visitor management system for your company helps with proper identification of visitors quickly, effectively and accurately.

 

  1. A good visitor management system will save your organisation money

Reducing operational costs is a significant factor in the growth of any company. While not immediately obvious, having a poor visitor management system will cost you money.

Breach of security, identity theft, paper documents and files are all examples of operational costs of a paper-based visitor management system. However, Beakon’s visitor management software will help you streamline and automate the entire visitor registration process.

  1. Implementing Visitor management software will increase your organisation’s efficiency

Overall efficiency is a must-have for today’s businesses. Every aspect of your organisation must be operating in an agile way otherwise the chances of a new startup coming to shake things up would be inevitable.

For your company to keep leading the charge, your company must be operating at full capacity. Aspects of your business such as operations, manufacturing or production, and even marketing are all examples. Visitor management is also an important part, and Beakon’s software can help.

Visitor management software leverages your facility’s cameras, scanners and other identification software you currently use to screen all your visitors, register and badge them automatically. Your lobby staff will also be notified of any visitor’s arrival, thus saving time.

  1. A modern visitor management system provides you with visibility and accountability.

An excellent visitor management system allows you to identify anyone who is in your building or site. Not only that, but it also allows you to track and detect not only where people are, but where they have been.

Our visitor management software provides a detailed log about who has visited your site and where they visited. This information will come in handy in the event of any catastrophic event.

Additionally, recording the data of your building or site’s visitors will provide evidence in the case of any other probabilities. Doing this ensures your company remains accountable.

 

  1. Visitor management software provides flexibility and the ability to grow with your business

Flexibility and scalability are the hallmarks of any excellent visitor tracking system. A good visitor management software can easily be customised to fit your organisation’s needs.

Beakon’s visitor management software is a great tool that does all that more. With a simple to use interface, our visitor management system gives you the flexibility to make changes as fast as you want.

To take advantage of our software without any financial commitment, grab our free trial today.

 

 

Top Reasons Why You Should Implement an Injury Management System in Your Organisation

Nobody says running a business was easy. From managing your employees (and contractors) to ensure your workplace is safe and compliant with all the necessary regulations, not to mention keeping a good eye on your finances, there are many moving parts to running a successful company.

However, one aspect of running a business that is often always overlooked, and yet essential, is injury management and return to work. Any business with employees is required to have an injury management system in place as well as an effective return to work program.

What is an Injury Management System and Return to Work Program?

An injury management system and a return to work program are the same. It is a requirement for all businesses, and it is designed to help injured workers make an early (and safe) return back into the workplace.

The system requires three entities to run smoothly. The first is the employer (your company), the second is a medical management team, and finally, the third is the insurer. All three parties must work together to ensure that employees are quickly reintegrated back into the workforce as soon as they are medically fit.

Benefits of Implementing an Injury Management System in Your Organisation

There are several benefits to implementing an injury management system in your organisation. Examples of these include:

  • The Ability to Retain Experienced Workers: The strength of any company lies in its workforce. Therefore, it is essential to do everything possible to keep highly motivated, top-performing employees in your company for as long as possible. Implementing an injury management system ensures that workers are quickly treated and integrated back into your workforce.
  • The Opportunity to Reduce Expenses: One of the secrets to growing any businesses is to reduce costs and increase profit. While it might seem like spending to take care of an injured employee is expensive, it is a cost-saving measure in the long term. This is because implementing an injury management system eliminates the need to hire and train a new employee as a replacement for the injured one. Additionally, it reduces the chances of paying high compensations costs to the injured worker.
  • It Helps Build Better Employee Relations: Employee-loyalty is quickly becoming outdated with more and more workers embracing the freelancing model. Unlike decades ago when companies expect employees to start and end their careers at their organisation, things are much different now. Implementing an injury management system in your organisation enables you to demonstrate to your employees that you can care about their welfare, thus eliciting loyalty from them.

Implementing an injury management system is no longer hard. This is because Beakon’s Injury Management System and Return to Work Module can be used to create, store and track all Workers Compensation information. It should be noted that this software could also be integrated with our Incident Reporting system, thus allowing companies to consolidate all documentation in a secure and confidential platform. You can grab a free trial here to see how this software can be quickly deployed across your organisation.

 

 

An Introduction to Incident Management

Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to the business and IT teams need an efficient way to respond to and resolve these issues quickly. According to a 2015 HDI study, incident management remains a top priority for 65% of IT teams around the world.

Incident management 101

Here’s how the IT Infrastructure Library (ITIL) defines an incident: “An unplanned interruption that causes, may cause, or reduces the quality of an IT Service.” Incident Management is an IT service management (ITSM) process that aims to restore normal service operation as fast as possible, minimizing the impact on the business and end user. A business application going down is an incident. The printer not working is also an incident.

A crawling-but-not-yet-dead web server can be an incident, too. It’s running slowly, and interfering with productivity. Worse yet, it poses the even greater risk of complete failure.” – Nick Wright, Service Operations Manager at Atlassian

Incident Management vs. Problem Management: A problem is just the not-yet-known root cause behind one or more incidents. In the incidents above where the printer is down and the network is creeping, a misconfigured router could be the underlying problem behind both. Incident management focuses on short-term solutions (not completing a root cause analysis to identify why an incident occurred) and on doing whatever is necessary to restore the service. We’ll talk about managing re-occurring incidents (underlying problems) in the problem management blog.

Mean time to resolution (MTTR)

Mean Time to Resolution (MTTR) is a service-level metric that measures the average elapsed time from when an incident is reported until the incident is resolved and is typically measured in business hours. MTTR is one of the key drivers of customer satisfaction, as users may be either completely down or forced to use workarounds until their incidents have been resolved.

Consequently, improving major incident response is one of the number one goals for IT teams, specifically around finding ways to lower MTTR and streamline the process of finding the root cause to prevent future outages. The below diagram outlines what’s included in the MTTR. A Forrester study found that most of the time is spent within the Investigation and Diagnosis phase. In fact it takes 70% of the time because IT teams find it difficult to collaborate and share valuable insights to quickly find an incident resolution.

Incident management priorities

So what are the key areas and priorities for incident management for IT teams?

  • Respond effectively so they can recover fast to define who is accountable for it.
  • Communicate clearly to their stakeholders, both service owners, those within the organization, but ultimately their customers.
  • Collaborate effectively to solve the issue faster as a team and remove barriers that prevent them from sharing and collaborating.
  • Continuously improve to learn from these outages and apply these lessons to improve a service or even refine the process in the future.
StatusPage: While every team uses different solutions for communication, we recommend a dedicated tool like StatusPage for incident communication. This provides a central source of truth for the current status of an incident as well as a record of past incident communication. Stakeholders can customize how they want to receive StatusPage updates; whether it’s over email, text message, or a ChatOps tool like HipChat.

 

Incident management process

An incident management process helps service desks investigate, record, and resolve service interruptions or outages. An Information Technology Infrastructure Library (ITIL) incident management workflow aims to reduce downtime and negative impacts. The IT Service Desk template comes with an incident management workflow, which ensures that you log, diagnose, and resolve incidents. We recommend you start with this workflow and adapt it to your business needs. When managed well, incident records can identify missing service requirements, potential improvements and future team member training.

The ITIL incident management process, in brief:

  1. Service end users, monitoring systems, or internal IT members report interruptions.
  2. The service desk describes and logs the incident. They link together all reports related to the service interruption.
  3. The service desk records the date and time, reporter name, and a unique ID for the incident. JIRA Service Desk does this automatically.
  4. A service desk agent labels the incidents with appropriate categorization. The team uses these categories during post-incident reviews and for reporting.
  5. A service desk agent prioritizes the incident based on impact and urgency.
  6. The team diagnoses the incident, the services effected, and possible solutions. Agents communicate with incident reporters to help complete this diagnosis.
  7. If needed, the service desk team escalates the incident to second-line support representatives. These are the people who works regularly on the effected systems.
  8. The service desk resolves the service interruption and verifies that the fix is successful. The resolution is fully documented for future reference.
  9. The service desk closes the incident.